Frequently Asked Questions

At Rejunova, we strive to get your natural health and beauty products to you as quickly and efficiently as possible. We offer several shipping options to meet your needs:

• Standard Shipping: Typically delivers within 3-5 business days across the UK.
• Express Shipping: For those who need their products sooner, express delivery usually takes 1-2 business days.
• International Shipping: We ship to a growing list of international destinations. Delivery times vary by country, generally ranging from 7-14 business days. Please note that customs duties and taxes may apply, which are the responsibility of the customer.

All orders are processed and dispatched within 24-48 hours on business days. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

Your satisfaction is our priority. If you are not completely happy with your Rejunova purchase, you may return the product within 30 days of receipt for a full refund or exchange. To initiate a return:

1. Contact our customer service team at [email protected] or call us at +44 20 7946 0500 to obtain a Return Merchandise Authorization (RMA) number.
2. Ensure the product is in its original packaging, unopened, and unused (unless it arrived damaged or defective).
3. Securely pack the item(s) and include the RMA number clearly on the package.
4. Ship the item(s) to the address provided by our customer service team.

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.

Many of Rejunova's products are formulated with plant-based ingredients and are suitable for vegans and vegetarians. We are committed to providing ethical and sustainable options for our customers.

To confirm if a specific product meets your dietary preferences, please check the 'Ingredients' section on the individual product page. We clearly label all our products with detailed ingredient lists and any relevant certifications (e.g., 'Vegan Certified', 'Cruelty-Free'). Our commitment to natural health means we prioritize transparency and ensure you can make informed choices.

Rejunova offers a variety of secure payment methods to make your shopping experience convenient and safe. We accept:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All transactions are processed through secure, encrypted gateways to protect your personal and financial information. You can shop with confidence knowing your data is safe with us.

Once your order has been dispatched, you will receive a shipping confirmation email that includes a unique tracking number and a link to the courier's website. You can use this tracking number to monitor the status and estimated delivery date of your package.

If you have created an account with Rejunova, you can also log in to your account and navigate to your 'Order History'. Each order will have a 'Track Order' link that will take you directly to the tracking information. If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

At Rejunova, we prioritize the safety and well-being of our customers. We strive to formulate products with minimal allergens and clearly label any potential allergens present.

We recommend always checking the 'Ingredients' list on each product page and on the product packaging before use, especially if you have known allergies. If you have severe allergies or specific concerns, we advise consulting with a healthcare professional before trying new supplements or skincare products. Our customer service team is also available to provide further information on product formulations.

Our dedicated customer service team at Rejunova Wellness Ltd. is available to assist you during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM (GMT)
• Saturday: 10:00 AM - 2:00 PM (GMT)
• Sunday: Closed

You can reach us by phone at +44 20 7946 0500 or via email at [email protected]. We aim to respond to all email inquiries within 24 business hours. We look forward to helping you with any questions or concerns you may have.